Step 1: Confirm Eligibility

Before starting, please confirm your issue is covered under our Lifetime Warranty:

• Covered: Defects in materials or workmanship (e.g., broken hinges, frame snapping at a stress point, lens coating peeling).
• Not Covered: Normal wear and tear (e.g., lens scratches from daily use), accidental damage (e.g., sitting on the glasses, dog chewing them), or lost/stolen items.

Step 2: Prepare Your Information

To expedite the review process, please gather the following:

1. Order Number (or proof of purchase).
2. Product Name/Model (e.g., "Velocity Runner, Black").
3. Detailed Description of the issue.
4. Clear Photos: Include at least two high-resolution photos:One showing the entire product.One close-up photo clearly highlighting the manufacturing defect.

Step 3: Submit Your Claim

Please send all the above information to our dedicated Warranty Support Team:

📧 Email: lefishing65@gmail.com

• Subject Line: WARRANTY CLAIM - [Your Order Number]

Step 4: Review and Resolution

1. Confirmation: You will receive an automated confirmation email immediately. Our team will review your claim within 2-3 business days.
2. Resolution: If the defect is confirmed, we will provide one of the following resolutions:Repair: If the item can be fixed (rare for sunglasses).Replacement: A brand-new item of the same model and color will be shipped to you free of charge.If the item is discontinued: We will offer a replacement item of comparable style and value.
3. Shipping: You may be asked to return the defective product, and if so, we will provide a pre-paid shipping label for US customers. For international claims, you may be responsible for the return shipping cost.